FAQ

FAQ: plans and billing

Looking for the full picture? See Plans and pricing, Manage your plan and billing and AI usage allowance.

Trials

Do I need a credit card to try Kenseme?

No. A trial needs a trial code, not a card. See Start a trial or redeem a code.

How do I get a trial code?

Use the Contact us link on the Billing & Plan page to reach the Kenseme sales team.

What happens when my trial ends?

The organization becomes read-only. All your content stays and you can still read it, but you can’t change, generate or export anything until you choose a plan. You can choose a plan at any time, including during the trial. See Account states and read-only mode.

AI usage

How is AI usage measured?

Each AI feature draws on your monthly allowance as it runs. More capable models use more of it for the same request. Billing & Plan shows how much you’ve used as a percentage, with the date it resets. See AI usage allowance.

What happens when I run out?

At 100%, new AI work stops until next month, and Kenseme tells you before a job starts. Work already running can finish. Everything that isn’t AI keeps working. To continue, buy a usage pack or upgrade.

Does unused allowance roll over?

  • Your monthly allowance doesn’t. It resets at the start of each month.
  • Usage packs do. They’re used only after the monthly allowance runs out, and their balance carries forward until spent.

Seats

What counts as a seat?

Every active member, plus every pending invitation. Revoke invitations you no longer need to free their seats.

How do I add seats?

On Team or Business, click Add seats on Billing & Plan. Extra seats cost $79 each per month, up to the plan’s maximum, and are prorated on your next invoice. See Manage your plan and billing.

Changing your plan

Can I upgrade mid-month?

Yes. From Team, click Upgrade plan and choose Upgrade to Business. The change takes effect immediately and is prorated on your next invoice.

Can I downgrade?

Not yourself. Contact support@maculasys.com.

How do I cancel?

Click Cancel plan on Billing & Plan. You keep full access until the end of the billing period, then the organization becomes read-only. You can click Resume subscription any time before that date. See Manage your plan and billing.

Payments

What happens if a payment fails?

Organization admins are emailed, and the subscription shows Past due. You keep full access for a grace period, seven days by default. After that the organization becomes read-only until the payment succeeds. Update your card in the Stripe billing portal from Billing & Plan. See Invoices and payment.

I paid but the page still says awaiting payment.

The payment can take a moment to be confirmed. Reload the page. If it still says awaiting payment, contact support@maculasys.com rather than paying again.

Where do I get receipts?

On the Invoices page, click PDF beside an invoice, or open the Stripe billing portal.

Access

Who can see billing?

Only organization admins. Other members don’t see Billing & Plan in the sidebar.

Does Kenseme delete anything if we stop paying?

No. A read-only organization keeps all its content and stays readable.