Billing & Plan

Invoices and payment

The Invoices page lists your organization’s billing history and links to the Stripe billing portal, where you manage your card and download receipts.

In the app: Settings › Billing & Plan › View invoices

Beta: Plans and billing are in beta.

[screenshot]
The Invoices page: the next-invoice line, the invoice table with Date, Invoice, Description, Amount, Status and PDF columns, and the payment method footer.

Before you start

You must be an organization admin to open Billing & Plan and the Invoices page.

The next-invoice estimate

When a subscription is active, a line above the table summarizes your plan and your next invoice: its date and an estimated amount with a short breakdown. It reads like “Business plan · billed monthly · next invoice \ (est. \ — \)”. It’s an estimate of the next charge, not a charge already made.

The invoice table

Invoices are listed newest first:

Column What it shows
Date When the invoice was issued, in your time zone.
Invoice The invoice number.
Description What it was for, such as your plan, extra seats or a usage pack.
Amount The total in US dollars.
Status Paid in green, Open (not yet paid) in amber, and others such as Void in grey.
PDF Opens the receipt in a new tab, where one exists.

If your organization started with a trial, the last row is a “Trial started” entry for $0.00 marked No charge. It records when the organization began, even though nothing was charged.

Before your first purchase, the page reads “No invoices yet.” and “Invoices appear here after your first purchase.” If the organization has never had a billing account, it also says “This organization has no billing account on file.”

Update your payment method

Your card is managed in the Stripe billing portal, not in Kenseme. The footer reads “Payment method: Managed in the Stripe billing portal”.

  1. Click Update payment method or Open billing portal.
  2. In the portal, add or replace your card, or download receipts.
  3. Follow the portal’s link back. You return to the Invoices page.

If the organization has no billing account yet, Kenseme shows “Unable to open the billing portal. This organization may not have a billing account yet.”

When a payment fails

If a monthly payment fails:

  1. Kenseme emails your organization’s admins so you can fix the card.
  2. The subscription is marked past due. Billing & Plan shows the Past due badge and “Your last payment failed. Update your payment method to keep access.” The main button becomes Update payment method.
  3. You keep full access for a short grace period, seven days by default.
  4. If the payment still hasn’t gone through when the grace period ends, the organization becomes read-only.

Update your card in the billing portal. Once the payment succeeds, the organization returns to full access.

Note: A failed payment never deletes anything. A read-only organization keeps all its content and stays readable. Only changes, generation and exports are paused.

See Account states and read-only mode.