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Sign in to Kenseme

Kenseme uses a hosted sign-in page, so you sign in with a Microsoft work account or with an email address and password. Kenseme itself never sees your password.

In the app: Login at the top right of the header when you’re signed out, or go to /login

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The hosted sign-in page with the Continue with Microsoft option and the email and password fields.

Before you start

  • You need a Kenseme account. If you don’t have one, sign up, or open the invitation link a colleague sent you. See Accept an invitation.
  • If you signed up with an email and password, you must verify your email address before your first sign-in completes. See Verify your email address.

Sign in

  1. Open your Kenseme address and click Login in the header.
  2. On the sign-in page, choose Continue with Microsoft, or enter your email and password.
  3. Complete any multi-factor prompt your account uses.

Kenseme then takes you into the app.

Note: The sign-in page belongs to Kenseme’s identity provider, not to Kenseme’s own pages. Check the address in your browser before you type a password.

Where you land

  • You belong to one organization. You land on Home in that organization.
  • You belong to several. You land on Home in the organization you used last. If Kenseme can’t tell which one that is, you land on the Organizations page to pick one. See Switch between organizations.
  • You don’t belong to any organization yet. You land on the setup wizard. See Create your first organization.
  • You have pending invitations. Kenseme accepts every pending invitation sent to your email address as you sign in, then takes you in. Home shows a one-time note such as “You’ve joined \ as \.”
  • You followed a link to a specific page. After signing in, you go back to that page.

An organization that an administrator has suspended is skipped for members who aren’t its admins. See Account states and read-only mode.

Sign out

  1. Click your email address at the top right of the header.
  2. Choose Logout.

Tip: Closing the browser tab doesn’t sign you out. On a shared computer, always use Logout.

If sign-in doesn’t work

  • You’re asked to verify your email. Open the verification email Kenseme sent, click its link, then sign in again. See Verify your email address.
  • You forgot your password. Use the password reset link on the sign-in page. Microsoft accounts reset their password with Microsoft.
  • You land on the setup wizard but expected to join a team. Your invitation was sent to a different email address, or hasn’t been sent yet. The wizard page shows which address you signed in with. Ask your organization admin to invite that address, or sign out and sign in with the invited one.